EXCLUSIVE ACCESS - THE NEW CUSTOMER PORTAL FOR A 24/7 OVERVIEW OF YOUR PROJECT STATUS
In the project business, a lot depends on having all processes in view and under control at all times. With our "Exclusive Access" customer portal, we are keeping our promise to make working with us even faster and easier.
Exclusive Access makes your daily work much more comfortable.
Project business is complex and multi-faceted.
Now with Exclusive Access, you can maintain an overview, because here you receive all relevant information regarding the status of a delivery, order, and invoice in real time. This allows you to update customers with a current status, look up details of specific orders, react promptly to any delivery delays and thus proactively provide solutions.
HELP CENTER
We, at Exclusive Networks, are committed to protecting your data and that is why we implemented an MFA (Multi-Factor-Authentication) on June 13, 2023.
You can gladly make an appointment to get a one-on-one demonstration of our customer portal. In this live demo session, our team with explain the features and show you how to get the most out of Exclusive Access. Click the button below to find a time slot that fits you.
We have created a quick start guide to give you detailed information of each feature. This guide contains screenshots to give you a pictorial representation of the features as well as guided explanations. Of course, we would also be happy to assist you personally.
1. What is the Exclusive Access Customer Portal?
The Exclusive Access Customer Portal is a web-based app that allows authorized Exclusive Networks partners to retrieve information about sales transactions with Exclusive Networks in real-time.
2. What features does the customer portal have?
The customer portal offers the following features:
a. Ordering tracking in real-time including
- > Order details
- > Delivery status
- > ETA (if published by the vendor)
- > Delivery date
- > Serial number(s)
- > Delivery tracking
b. Invoices
- > Save copies
c. Additional features:
- > Advanced Filter Functions
- > Downloading and extracting order details at line level
- > Personalized user view
3.Which transactions are visible?
Exclusive Networks Switzerland migrated its internal ERP system in July 2021 and therefore, all transactions as of July 1, 2021 are visible on the customer portal.
4. As of when can I access my tracking number in the portal?
Tracking numbers are available on the customer portal as of June 1, 2023.
5. How can I request access to the portal?
To gain access to our customer portal, click on this link and fill out the registration form.
Once your account has been created, you will receive an activation link and you will be requested to change your password. Once you have changed your password, you will have access to the customer portal: https://ch.access.exclusive-networks.com/
You can also download the FAQs here.
Do you need help or have feedback for us?
You can contact your Exclusive Networks account manager as usual or contact the Exclusive Access team directly: DACH.ExclusiveAccess@exclusivenetworks.com
Exclusive Access Registration
In order to be able to use Exclusive Access, please complete the registration once so that we can set up an account for you. Our Exclusive Access team will then contact you.
Exclusive Access Login
If you already have an account, you can conveniently log in here.
For all further questions, please contact us directly at